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Case Study: Virtue Technologies

Implementing a first-class Quality Management System for Virtue Technologies Ltd

To expand their business in the education sector, Virtue Technologies required ISO 9001 certification.

In 2009, HR Manager Ally Lawson was introduced to the ISO 9001 Standard way of doing things. Infralogics worked with her to design, implement and internally audit the Quality Management System.

The company later secured a place on the (former) BECTA procurement framework, a centralised approved supplier list for ICT suppliers to the education sector. And in June 2017, they “flew through” their recertification to the latest version – ISO 9001: 2015 – at first attempt with no Non-Conformities.

“I would recommend anyone who is thinking about quality – speak to Stephen and go for it.”

Ally Lawson
HR Manager, Virtue Technologies Ltd.

Ally attributes this success to the expert guidance of Stephen Singer of Infralogics. She says:

“It has changed our business for the better.”“Staff appreciate knowing how their work improves the service we provide to our customers.”

Where did it all begin?

As a first step, Stephen advised a review of the existing key processes against the Standard’s requirements. This delivered a revised Quality Manual.

According to Ally:

“The Quality Manual became the backbone of the whole Quality Management System – and my bible.”

Stephen helped create an action plan to prepare for the first auditor visit from the ISO certification body.

 “We’ve seen numerous benefits from working with Stephen”

These are some of the highlights.

All objectives and tasks were demonstrated using process flow documents. This clarified the workflow throughout the business and instilled company goals and values in everyone’s minds.

“Key performance indicators (KPIs) were set and these analysed performance against targets, increasing our focus on what is important,” reported Ally.

With Stephen’s guidance, the company improved existing processes:

Continuous improvement is important to Virtue Technologies. Successful Quality Systems never stand still.

Now a trained Internal Auditor, when Ally has a question she picks up the phone and calls Stephen.

“He understands our business and what we are trying to achieve. Then he adapts the processes to meet the certification while being practical to achieve on a daily basis.”

 

About Virtue Technologies

Virtue Technologies supplies ICT equipment, classroom audio-visual systems, networks, IT security systems and technical support to local authorities, schools, colleges and businesses.