It took just two months. Stephen “put everything in place and walked us through the whole process,” explained Chris. “This included the paperwork, Management Review and an Internal Audit.” As a result, Metro Rod achieved recertification to all three Standards (and the SSIP Safety Schemes in Procurement) in February 2018 with no non-conformities.   Unforeseen […]

Ally attributes this success to the expert guidance of Stephen Singer of Infralogics. She says: “It has changed our business for the better.”“Staff appreciate knowing how their work improves the service we provide to our customers.” Where did it all begin? As a first step, Stephen advised a review of the existing key processes against […]

Internal Auditor training In their commitment to quality, John and Denis decided to conduct Internal Audits in-house. They invited volunteers to become Internal Auditors and asked Stephen to design and deliver the training. John and Denis attended Infralogics’ “Auditing Basics” training along with four other newly appointed Internal Auditors.    “Stephen explained the ISO terminology […]

No Non-Conformities Infralogics helped BOGE prepare for transition to the latest update to the Standard: ISO 9001: 2015. Stephen conducted a “Gap Analysis” and Internal Audit against the new Standard, which now emphasises the company’s management of risk, business continuity and leadership. The company achieved transition to ISO 9001: 2015 certification in June 2017 at […]

Peter Brophy, Director of Finance & Corporate Services, set out to introduce ways of working which would make a positive difference to the organisation. He called upon the consulting services of Stephen Singer to assist in creating a new Business Procedures Manual. Business process improvements   “Stephen’s work was meticulous in making sure the Manual […]